Warranty Information

Two year worldwide limited warranty

Hawk Racing and Folmer BMX products such as wheels, hubs and crank sets are warranted to be free from manufactoring defects in material and/or workmanship for two (2) years from the date of original purchase from an authorized Hawk Racing dealer. This warranty applies only to the original retail purchase and does not transfer to the subseuent owners.

All Hawk Racing bottom brackets and derailleur pulleys are warranted to be free from manufactoring defects in material and/or workmanship for one (1) year from the date of original purchase from an authorized Hawk Racing dealer. This warranty however, can be extended to two (2) years if you, the original purchaser, registered the product within 30 days of original purchase on our website.
 
If your product packaging has a written warranty policy included that differs from the warranty policy posed on our website (www.hawk-racing.com), the warranty policy in our website is considered most current and will be controlling as of the time your warranty claim is made.
 
This warranty does NOT cover:
  1. Any damage resulting from normal wear and tear, including the results of fatigue.
  2. It is the owner's responsibility to inspect the wheel sets and components before each and every ride. Folmer Technology™ bearings (patent pending) come with a 1 year warranty against normal wear and tear. Hawk Racing™ will replace any of its bottom brackets within the first (1) year of the original purchase date and can be extended if the product was registered online within 30 days of original purchase.
  3. This does not cover improper installation, cleaning with high-pressure washers, or misused or disassembled bottom brackets and bearings. All bearings used by Hawk Racing™ Inc. are maintenance free and do not need to be re-lubricated.
  4. Any damage, failure, or loss caused by abuse, neglect, improper repair, improper maintenance, alteration, modification, failure to follow the instructions or warnings in owner's manual, an accident or other abnormal, excessive, or improper use, including, but not limited to, stunt riding, acrobatics or other similar activities, or in any other manner for which the wheels and/or components were not designed for.
  5. Any product purchased by mail order or via the internet such as eBay or any unauthorized dealer.
  6. Please contact us before you purchase any products via the internet to ensure that the dealer is an authorized dealer or visit our "Find a Dealer" page to ensure that your retailer is an authorized dealer. The original owner shall pay all labor charges connected with the repair or replacement of the wheels. Costs of shipment or transportation to or from an authorized Hawk Racing™ dealer are specifically excluded and not covered by this warranty. Assembly and adjustment of wheel sets and component parts must be completed by an authorized Hawk Racing™ dealer, Hawk Racing™ Inc., or by an other outlet specifically authorized by Hawk Racing Inc. Bottom brackets MUST be returned to Hawk Racing Inc. for warranty; NO other outlet is authorized to disassemble or repair Hawk Racing bottom brackets. Carbon fiber wheels can be repaired by any authorized Hawk Racing dealer with a trained wheel builder.
  7. This warranty is not meant to suggest or imply that our wheel sets cannot be broken or will last forever. The length of the useful life cycle will vary depending on the type of riding conditions and care the product receives. You MUST use Hawk Racing brake pads with Hawk Racing wheels with a carbon fiber brake surface. Using any other brake pad will void the warranty.
  8. Products used outside of their intended purposes, such as standard bottom brackets being used in a mountain bike.
 
Useful product life cycle
Competition, jumping, trail riding, riding in severe conditions or climates, riding with heavy loads, or any other non-standard use can substantially shorten the useful product life cycle of any Hawk Racing product.
Ensure that your new carbon fiber wheels is checked after 200 miles of riding by your local bike shop. All Hawk Racing™ products other than the bottom bracket should be periodically checked by an authorized Hawk Racing™ dealer for indication of potential failures, including cracks, corrosion, dents, deformation, any other indications of potential problems, inappropriate use, or abuse. These safety checks are very important to help prevent accidents and bodily injuries to the rider and product.
 
Crash replacement policy
Assessing any damage done to a carbon fiber part requires more experience than is needed to inspect metal parts. If you crash or impact your bike and the force of the impact is absorbed by a carbon part, we strongly encourage you to replace the part, even if there are no indications of damage.
 
If such a crash or impact occurs, Hawk Racing™ offers a crash replacement program. We attempt to ease your pain by offering you a replacement product for 30% below Hawk Racing's current suggested retail price in your respective country.
 
All other provisions of this warranty apply and the procedures outlined for warranty service also apply to the crash replacement policy. Hawk Racing will make the final decision on whether or not the part will be covered under the crash replacement policy and whether or not the customer will be charged for the shipping of the replacement product.
 
30 Day Wheel Warranty - ONLY BY HAWK RACING™
All Hawk Racing™ carbon fiber and training wheels (other than BMX) are covered by a 30-day warranty.
 
If for any reason you are not 100% satisfied with your newly purchased Hawk Racing™ wheel set, simply return the product(s) within 30days (along with your proof of purchase) to the authorized Hawk Racing™ dealer from which the product was originally purchased.
 
We will refund the amount of your purchased product provided the product is in good condition and undamaged. No modifications are allowed, as all parts must be the original purchased parts. Wheel set MUST also have been registered within 10 days of purchase in order to qualify for the 30 Day Wheel Warranty.
 
You also must be able to provide original receipt or proof of purchase from an authorized Hawk Racing dealer. Hawk Racing products purchased on eBay or bought through any non-authorized dealers are not covered under any warranty by Hawk Racing.
 
To obtain warranty service
If you are encountering a problem with a Hawk Racing or Folmer BMX product, please contact your local authorized Hawk Racing dealer or Hawk Racing Inc. directly via email or phone. Often, you will find that the Hawk Racing staff can give you answers to commonly asked technical questions. Otherwise, to obtain service under this warranty you must either:
(1) Bring or send your Hawk Racing product, together with this warranty and the retail seller's original receipt or other satisfactory proof of the date of purchase to the retailer where you purchased the item or to another authorized Hawk Racing retailer.
 
OR
 
(2) Visit and complete the Warranty Request Form.
 
Any postage, insurance, or other shipping costs incurred in the shipping of your Hawk Racing product for service under either option above is the responsibility of the purchaser. Hawk Racing Inc. will not be responsible for products lost or damaged in shipping.
 
For products purchased in countries other than the United States, please contact Hawk Racing's authorized distributor in the country where the products was purchased or the authorized distributor nearest to you if your product was purchased by Hawk Racing Inc. in USA.
 
Our international distributors can be found on our website.
NOTE: When sending in an item for warranty, PLEASE remove all accessory items, including tires, tubes, rim tape, cassettes, skewers, computer magnets, etc. If you fail to remove these items, we are not responsible if they are lost or damaged. THERE IS A $25 CHARGE PER WHEEL FOR TUBULAR TIRE REMOVAL!!!